FAQ
What agencies can participate in the SuperBowl Badge program?
Any agency that contributes equipment or personnel for the current year Super Bowl public safety effort is eligible to participate. Agencies interested in participating in the badge program should APPLY HERE. The NFL will review all applications to determine eligibility.
What badge styles are available?
A selection of badge designs have been developed and approved by the NFL. The designs are inspired by badge models popular in the region. The lettering can be customized for any participating agency.
Who pays for the badges? Will my agency need to allocate funds in order to participate?
Super Bowl badges are typically purchased by officers and authorized personnel using personal funds (credit card or debit card). No government funds are required to participate.
When can we place orders?
Orders will be accepted starting August 1. Once your agency is approved, you’ll receive a link that you can circulate within your agency. Individuals can follow the link to order badges using personal funds (credit card or debit card). Orders placed before November 15 will be delivered before the Super Bowl. After November 15, orders will continue to be accepted but they may be delivered AFTER Super Bowl Sunday. The program will close at the end of February, and no additional orders will be accepted.
When will we receive our badges?
All Super Bowl Badges are custom made to order and ship within approximately 6 - 8 weeks after you place your order.
Orders placed before October 16, will be delivered before the end of December.
Orders placed before November 15 will be delivered before Super Bowl week.
Orders placed after November 15 will be delivered AFTER the Super Bowl.
How will our badges be shipped & distributed?
For security reasons, all badges will ship to a specific Point of Contact for your agency. This person is responsible for distributing the badges within the agency. Typically the point of contact is a quartermaster or administrator, and it may be different from the person who sets up the program.
To see the POC and shipping address for your department, visit your department's page, click on your badge type and view the product description.
Your department POC will notify you when your order is available for pickup.
What if I ordered but I’m not authorized by my department?
If a badge is ordered by someone not approved by their agency, the badge may be withheld by the department and is not eligible for refund. Authorization is the responsibility of the purchaser.
Can you expedite / rush my order?
Unfortunately, no. All Super Bowl badges are custom made and ship in approximately 6-8 weeks. individual orders cannot be expedited. Expedited shipping is also not available.
I emailed support — when will I hear back?
Our small team receives a large volume of inquiries, especially during active program periods.
Most common questions are answered in the FAQ and Shipping & Returns pages.
If your question is already addressed there, you may not receive an additional email response.
For questions not covered in those sections, our team will respond as soon as possible.